1 Safety precautions

Read all safety instructions before installing and using this product. Save this document for future reference. If ownership of this product is transferred, be sure to include this manual. Following coloured frames are used in this manual to draw attention to important information or warnings:

1.1 General safety

• Use the QS-H13 only for its intended purpose, according to instructions.
• Unplug the QS-H13 from the power supply if it is not used for an extended period or when there is a need to perform hardware installation, maintenance, servicing or repairs.
• The QS-H13 was designed for indoor use only - DO NOT store or use the product outdoors.
• Keep the QS-H13 away from the heat sources, high humidity, water, and other liquids. DO NOT store in cold place where water condensation may occur.
• DO NOT disassemble the product. Any tampering with or altering the product will void the warranty, poses a serious risk of electric shock, and may irreparably damage the product.
• Keep the power cord plug and the socket dry, clean and dust-free.
• Protect the power cord from damage caused by being stepped on, rubbed against, or pinched.
• DO NOT use the QS-H13 if the ambient temperature is below 5° Celsius (41° Fahrenheit) or above 40° Celsius (104° Fahrenheit).
• DO NOT use the QS-H13 if it has been damaged, or any component is broken or missing. Please contact technical support.
• DO NOT use attachments or replacement parts not recommended or approved by the manufacturer. If you must replace a power cord, use only certified products with the same rating as the one being replaced.
• Modification of the device's construction and equipment requires a reassessment of compliance.
• Connect the QS-H13 to a properly grounded outlet only.

1.2 Health and safety instruction

The safety of Qubic System users is the top priority. To protect users and bystanders against injuries caused by mechanical parts movement and electrical connectivity, the following instructions must be strictly performed. Even though possibilities with QS-H13 are broad, some things should be kept in mind when the place for the rig is chosen. Qubic System DOES NOT approve exceeding or ignoring any of these points and IS NOT responsible for malfunctions or failures that, are the results of these actions.

• DO NOT use the QS-H13 with the cockpit on a very soft or fragile surfaces like glass or foam.
• Ensure that QS-H13 is mounted properly to a cockpit.
• Be aware that QS-H13 can move the cockpit a little in every direction during operation. Those movements could damage the surface in the long term. Manufacturer, its subsidiaries, and their partners are not responsible for any floor damages.
• DO NOT mount the rig in tight or cluttered spaces - remember that QS-H13 moves and nothing should restrict its motion range.
• Seatbelts and other harnesses should be mounted to the part of the motion rig that moves along with QS-H13 top frame/seat. DO NOT attach them to any static part or ground.
• Cables must not be stretched and should be kept in a way that prevents them from getting under top frame or any part that can crush or tear them.
• If you want to use the QS-H13 in an unusual application, and you are not sure, that the desired setup is feasible, please contact, the distributor/reseller.
• Check if cables are mounted properly - they are not stretched or loosely connected to the socket.
• Check if there are no objects in the motion range of the platform.
• Check that all elements are properly fixed.
• Check if there are no sharp edges nearby.
• Check if everyone around is aware of machine rapid movements.
• Make sure that no one stands in the range of motion (minimum 1.5 m). How to safely turn on and use the QS-H13 :
  Warning

  QS-H13 will move automatically after turning it on in order to perform a calibration procedure. User may seat in the QS-H13 during the calibration run - be aware of the movement.
  1. Ensure that no one stands in the working range of the platform.
  2. If a Motion Lock button is implemented - make sure it is pressed (Motion Lock ON).
  3. Power the QS-H13 ON.
  4. If a Motion Lock button is implemented - unpressed it by twisting.
  5. QS-H13 will perform a calibration run.
  6. When the QubicManager device status in the bottom left corner says "Running" or "Parked/centered" - the QS-H13 is ready to operate, once the game is launched.
• For VR Headset users:
  • Remove the VR goggles before entering or exiting the rig.
  • Ensure that VR Headset is not limiting the operation range of QS-H13 .
  • Check if the whole VR setup is not in range of motion of the machine.
  • DO NOT place the connection loosely under the motion rig.

• DO NOT use QS-H13 if you are pregnant, tired, or under the influence of alcohol or drugs.
• STOP USING the QS-H13 immediately if pain, fatigue or any discomfort appears.
• For every two hours of using the system, we recommend at least 15 MINUTES OF BREAK.

2 Product description

The QS-H13 is a compact 2DoF seat mover designed to deliver intense pitch and roll motion, perfectly suited for both sim racing and flight applications. With exceptionally long travel and ultra-fast response times, it provides highly dynamic and realistic movement feedback. Built on the same proven linear actuator technology as the QS-220, it ensures reliability and precision while maintaining a sleek and modern design. Its compact footprint allows for easy mounting with standard aluminum cockpits, making it a versatile choice for enthusiasts. The QS-H13 operates as a fully independent motion system but can also be integrated with the QS-BT1 seat belt tensioner for an even deeper level of immersion.

2.1 System components

2.1.1 Power Cord

Image: power_supply_cable.png

The power cord for QS-H13 is provided as a separate component and is selected based on the electrical standards and socket types applicable in the target market. This ensures compatibility with regional voltage, frequency, and plug configurations.

2.2 QS-H13 dimensions

*All dimensions in millimeters

2.3 QS-H13 mounting adapters dimensions

*All dimensions in millimeters

2.4 System specification

2.5 Power specification and consumption

Power Supply Unit contains the power supply for the QS-H13 and it requires between 100 and 240 of input Voltage and operates at 480 Watts of maximum power. If there is no certainty if fuses or entire electrical installation can handle QS-H13 's power consumption, contact a qualified electrician.

2.6 Power requirements

QS-H13 requires a 120/230± 10% VAC 50-60 Hz single phase with ground and neutral connection. If you experience issues such as unexpected shutdowns or resets during simulation, it is recommended to inspect the power cables and power source. The use of cables that do not meet the specified requirements may lead to malfunctions. To ensure proper device operation, replace any non-compliant cables with ones that meet the required specifications.

2.7 Environmental conditions

The QS-H13 should be operated within ambient conditions as specified below:

• Indoor use and storage only
• Temperature: 5^° - 40^° Celsius / 41^° - 104^° Fahrenheit
• Humidity: 0% - 70% (without water vapor condensation)
• Maximum altitude: up to 2000 m a.s.l. / 6561 ft

2.8 Noise emission

The QS-H13 was checked for noise level based on actual standards. Noise level during normal work conditions is not over 60 dB. Measuring method is compliant with ISO 11202 standard. Four measuring positions as shown on the picture are placed 160 cm from the floor level and 100 cm from the edge of the device.

2.9 Labels and warning sign placement

Warning signs indicate risk areas where the user must not place body parts between the housing and the top frame of the device, as this poses a crushing hazard: Device rating label: Label with markings of connection sockets:

Image: sticker_cover_removal.png

Front logo is protected with a transparent cover sticker - its removal will not damage the logo sticker underneath.

3 Installation

3.1 Pre-installation guidelines

During the installation follow specific guidelines for your safety, device duration and installation efficiency:

• Make sure you are equipped with torque wrench and follow the torque specs for each bolt.

  Part description	Torque
  ISO 7380-1 bolt M8	17Nm
  DIN 933 bolt M8	23Nm

• Use mild thread locker on every bolt that is not screwed in with a locknut.
• Keep in mind, that T-slot nuts can be inserted in any given part of the aluminum profile, not only from open ends:
  

  Image: t-slot_nut_insertion_aluminum_profile.png
• The device must be lifted by the upper frame:
  

  Image: h13_lifting_points.png

3.2 Mounting to aluminum profile based cockpit

QS-H13 MUST be mounted to a cockpit for stability - preferably to an aluminum profile based cockpit using included universal mounting adapters.

1. Screw in the mounting adapters from each side:
   

   Image: h13_cockpit_mounting1.png
   Info

   Keep in mind that the mounting adapter have three holes per side in a vertical arrangement to provide mounting height adjustment. For adapter dimensions, go to section 2.3.

   

   Image: h13_cockpit_mounting4.png
2. Screw in the QS-H13 to the top side of the aluminum profiles. Ensure a minimum clearance of 2 cm (0.8 in) between the device and the rear aluminum profile:
   

   Image: h13_cockpit_mounting2.png

Illustration of a finished assembly with a sample aluminum profile based cockpit: Flip the mounting adapter up-side down, for increased height adjustment: Screw in the mounting adapters from each side: Illustration of a finished assembly with an inverted mounting adapters:

3.3 Mounting a seat to the top frame

Mount the seat to the QS-H13 's top frame using dedicated mounting holes and provided fasteners. Racing seat mounting adapters are not included. When adjusting the height of the seat from the edge of top frame - mind the minimum distance from protruding device component at maximum roll movement:

3.4 Mounting QS-BT1 to QS-H13

QS-BT1 belt tensioner must be installed with QS-H13 only using provided mounting adapters and in a designated spot.

1. Set of QS-BT1 mounting adapters must be installed between the seat adapter and QS-H13 's top frame. Use included fasteners:
   

   Image: h13_mouting_bt1.png
   Illustration of a finished mounting adapter assembly:
   

   Image: h13_mouting_bt1_2.png
2. Screw in included bolts into the QS-BT1. Do not overtorque them - maximum 10 Nm (7.4 ft-lbs) of torque.
   

   Image: h13_mouting_bt1_3.png
3. Mount the QS-BT1 to the backside of QS-BT1 adapters using nuts and washers provided with the belt tensioner.
   

   Image: h13_mouting_bt1_4.png
4. In a QS-H13 + QS-BT1 setup it is recommended to mount the seat mover to a cockpit using an inverted mounting adapter solution. It increases the height of the QS-H13 's top frame in order to avoid collisions with a cockpit at a maximum roll and pitch movement.
   

   Image: h13_cockpit_mounting_flipped1.png
   Info

   For adapter dimensions, go to section 2.3.

3.5 Racing harness installation

Revision B of the device features mounting holes for racing harness in the top frame. User can use eye-ring nuts (hardware not included) as per illustration below. Depending on the setup, it is also possible to bolt the harness straight to the frame.

3.6 Cable connections

3.6.1 Before connecting power

NEVER disconnect or connect the Power Supply plug to the QS-H13 with Power Supply Unit powered. Wall power plug must ALWAYS be the first to unplug and last to plug in. ALWAYS plug Power Supply to the QS-H13 with power OFF (for at least 2 min.). Unplug the power cord from the wall socket and wait until the LED on the Power Supply completely goes off or for 2 minutes, before unplugging the Power Supply from the device.

3.6.2 Basic connection diagrams

Make sure the Power Supply cable and USB cable are routed separately.

3.7 Implementing a Motion Lock button

The Motion Lock button, when pressed, provides an immediate emergency halt, overriding all active commands and stopping the platform instantly.
It is not included but can be purchased separately from our distributors. To implement it into the system, disconnect the Motion Lock jumper and plug in the button.

• Motion Lock Switch should be mounted close to the operator or user of the machine - it has to be easily reachable in every situation.
• Check Motion Lock Switch AT LEAST once a month to reduce the possibility of unknown failure – more information available in chapter 4.
• Before getting on or off the machine ALWAYS activate Motion Lock (press the red button)
• In case of game crash or freeze, the Motion Lock Switch must be pressed before getting off the machine.

3.7.1 Motion Lock connection diagrams

It is recommended to include QS-H13 into a single Motion Lock circuit, if you are running other QS-series devices. Refer to diagrams below. 1. Seat mover (QS-H13 ), belt tensioner (QS-BT1), steering wheel base (QS-DD-20) and traction loss platform (QS-CH2). Variant #1 Variant #2 2. Seat mover (QS-H13 ), belt tensioner (QS-BT1) and steering wheel base (QS-DD-20). 3. Seat mover (QS-H13 ) and belt tensioner (QS-BT1). Variant #1 Variant #2 4. Seat mover (QS-H13 ) and direct drive steering wheel (Qs-DD-20). 5. Seat mover (QS-H13 ) with Motion Lock only.

3.7.2 Implementing non-factory Motion lock switch

For non-factory Motion Lock plug setup, you must assemble plug and connectors as shown below: If you want to assemble a custom Motion Lock switch or a button box setup (only Double Pole Single Throw switch compatible) using QubicSystem Motion Lock interlink cable, follow the diagrams below:

3.8 Post-assembly checklist

After successfully connecting the QS-H13 to the PC and installation to the platform - check if everything is ready to operate, before powering it ON:

3.9 Software Installation

The SERIAL NUMBER required to access software download can be found on the left motor housing. It's printed on the rating label in the XXXXXX-XXXXXX-XXXXXX-XXXXXX format and encoded into a QR code. Once the QS-H13 is mounted and checked for clearance:

1. Connect the device according to the interconnection diagram without connecting the power supply unit to the wall socket.
2. Download Qubic Manager Software.
3. Enter the serial number located on the identification label.
4. Proceed with the installation steps and launch the application.
5. Make sure the Motion Lock jumper is plugged in. If Motion Lock button is implemented - check its position and unpress, if needed.
6. Connect QS-H13 Power Supply Unit's power cord to the wall socket.
7. The QS-H13 will perform a start-up calibration.
   Warning

   • User may seat in the QS-H13 during the calibration run - be aware of the movement.
   • DO NOT change the payload during the start-up calibration.
8. If Qubic Manager has recognized the QS-H13 correctly, the status of the machine visible in the lower left corner will change to Parked/Centered.
   

   Image: QM_status_parked.jpg
   Warning

   If the device did not connect correctly:

   • Go over the cable connections - compare the connections to the diagram again, look for loose plugs or damaged cords.
   • Go to Troubleshooting section.
9. Check Action Center on the right side panel for a list of actions that requires attention:
   

   Image: QM_action_center.jpg
10. It is possible to solve them one by one or by pressing the Resolve All button. Firmware update may require additional confirmation in the dialogue box.
    

    Image: QM_action_center_resolve_all.jpg
11. Close the Action center window and return to the main application window. Choose the game and check profile details by clicking on the game tile.
    Info

    Default profiles are integrated with the software and do not require additional installation. List of supported games is available at: QubicSystem.com/Supported-games.
    

    Image: qubicmanager_software_installation_screenshots2.jpg
12. Adjust the motion effects intensity up to your preferences in the game profile window. Scroll down to see all of the settings.
    

    Image: qubicmanager_software_installation_screenshots3.jpg
13. Activate a profile by clicking the Activate button.
    

    Image: qubicmanager_software_installation_screenshots4.jpg
14. Launch the game by clicking the Run the game button.
    

    Image: qubicmanager_software_installation_screenshots5.jpg
15. You can also adjust the settings during the game simulation by pressing ALT+TAB and switching between the applications - once the profile is active changes will apply instantly.

 

4 Maintenance and Cleaning

To minimize the risk of abnormal heating that can result in system failure, keep the QS-H13 uncovered, clean and dust-free. Cleaning the unit should be performed with a soft, dry cloth. DO NOT use solvents or cleaners that may corrode or damage materials of parts used in the QS-H13 in any other way. If any of the above mentioned elements is dirty or dusty use clean cloth to remove it. Isopropyl alcohol can be used to remove contamination caused by lubricants.

4.1 Checking the Motion Lock button

Skip this section if you run a setup with no Motion Lock button. At least once a month check if Motion Lock button is working correctly:

1. Before anyone steps into the cockpit - turn on the QS-H13 .
2. Push the red Motion Lock button.
3. The machine should stop and not react to any signal.
4. Turn on a simulation or a game to confirm that - with a correct profile activated proceed to a game or a simulation and engage movement.

✓

If the Motion Lock Button works correctly - platform does not react nor move in any way.

x

If the Motion Lock button does not work correctly - platform proceeds to simulate motion from the game/simulation. Check the cable connection and repeat the test. If the problem persists - contact technical support immediately.

4.2 QubicManager device statuses

- no device is detected. If status appears while device is connected - check if the Power Supply Unit is working correctly. Also USB connection could be at fault. Check USB connection for loose connections, try different USB ports, bypass any USB hubs, swap USB cable for a different one. Lastly - firmware update could have failed (requires firmware recovery). - the device is operational/in simulation/receives input signal. - the device is paused (Pause button at the bottom of the QubicManager window). - Motion Lock system has been triggered. Unpress the Motion lock button, check the Motion Lock button cable/connection. In a setup with no Motion Lock button - check the Motion Lock jumper. - the device is performing calibration/reference run. DO NOT change the payload. - the device is parking (the game/simulation was paused or no telemetry input is available). - the device achieved parking position and is in stand-by mode. It is powered, connected and ready to be operational. - there is an issue with the connection or power - check the working status in Tools and diagnostic →  Devices.

5 Troubleshooting

Before contacting technical support, try this:

• Check Action Center in QubicManager.
• Check all cable connections in the device.
• Restart QubicManager application by right-click on the application icon in the system tray and selecting Restart:
  

  Image: Screenshot_app_restart.jpg
• If your device is equipped with a Motion Lock button - check its position (should be unpressed to activate the motion) :
  

  Image: estop_positions.jpg
• Try different USB ports (also try bypassing the USB hub by a direct PC connection).
• If a problem occurred abruptly, it could be caused by a thermal protection. Turn off the QS-H13 , disconnect it from power outlets and wait at least 15 minutes to let it cool down. Try turning it on again later.
• In case of any unclear electrical issues, strange behavior or abnormal work conditions, contact technical support.

5.1 Common problems with solutions

• Problem: QubicManager software crashes on launch with an OpenGL error. Solution long-term #1: This issue is caused by graphics drivers. Try to downgrade to a previous version of graphics drivers or check for updates. Solution short-term: To open the app, click OK on all the operating system errors. Restart the QubicManager software and you will be presented with a window:
  

  Image: opengl_error_3.png
  Click "YES" if you want run the application in Safe Mode (it will run a little slower). Solution long-term #2: In order to overwrite the OpenGL rendering backend permanently, type in troubleshooting in Windows search bar. Select Qubic System Troubleshooting Assistant.
  

  Image: opengl_error_1.png
  In the prompt window, type 6 on your keyboard and click Enter. Restart the QubicManager application.
  

  Image: opengl_error_2.png

  ---

• Problem: QS-H13 keeps disconnecting/does not connect at all.
  

  Image: bt1_solutions_disconnected.png
  Solution #1: Make sure QubicManager software is up to date. Go to QubicManager  →  "Tools and Diagnostic" (1)  →  "About / Support" (2)  →  check the software version (3)
  

  Image: bt1_solutions_soft_version.png
  Compare it to newest software version listed on Qubic System website: QubicSystem.com/qschangelog  →  "Software"  →  "Changelog".
  

  Image: bt1_solutions_web_changelog.png
  Solution #2: Check Action Center in QubicManager for pending issues. Click "Resolve all" button if there are any issues or resolve them one by one.
  

  Image: bt1_solutions_action_centre.png
  Solution #3: Pass over the USB Hub - connect the device directly to the PC. Solution #4: Plug the QS-H13 to a different USB Port. Solution #5: Replace the original USB cord (Type B USB plug).
  

  Image: bt1_solutions_usb_type_b.png
  Solution #6: Separate power cords from QS-H13 's USB cable so that they do not run alongside each other.
  

  Image: h13_connections_safe_distance_2.png
  If none of the solutions above work - report the problem to Technical support via application form on the Motion Systems website and include a snapshot file (section 5.2).

5.2 Creating a snapshot

A snapshot is the easiest and fastest way to diagnose a problem. If you send in the zip file generated in the snapshot menu along with a description of the problem, technical support receives all the necessary information about the product and its configuration. It can be then analyzed to provide the best solution.

1. Open the main window of the QubicManager application.
2. Go to Tools and Diagnostic →  About / Support.
   

   Image: qubicmanager_software_installation_screenshots6.jpg
3. Open the Snapshot window:
   

   Image: qubicmanager_software_installation_screenshots7.jpg
4. Select data that will be included in the snapshot.
5. Scroll down, consent to the technical support terms and conditions and select Create & Show:
   

   Image: Screenshot_QS_snapshot2.jpg
6. The snapshot has been created, click the OK button - the folder with the snapshot ZIP file will open.
   

   Image: snapshot_2.png
7. Attach the snapshot ZIP file to your support request.

Alternatively, click Snapshot icon in the top-right corner of the Action Center:

5.3 Discord channel

We strongly recommend joining our discord channel, where our growing community is sharing amazing tips and ideas of how to set up, use and tune the Qubic System products. You can also send questions for our staff or get answers directly from the community.

6 Conformity information

Image: CE_conformity_information.png

The QS-H13 meets the requirements of CE marking and relevant regulations of the EMC Directive 2014/30/EU.

7 Environmental Impact and Disposal

Image: disposal.png

DO NOT dispose of this product with standard household waste but drop it off at a collection point for the disposal of Waste Electrical and Electronic Equipment for recycling.

QS-H13 is shipped with wooden cases/cardboard boxes. If the packaging is no longer needed, it can be fully recycled. QS-H13 is an advanced device and if stored or disposed of incorrectly it could harm the environment or/and other people. When the device is no longer in use it should be disposed in environmental safe manner in compliance with applicable local work and environmental protection regulations. If no other agreement of disposal was concluded, the device shall be dismantled for disposal as follows:

• Metal parts should be scrapped.
• Electric and electronic components should be disposed of in the specialized disposal center.
• Other materials should be sorted and disposed of accordingly to the local law and regulations.

8 Liability Disclaimer

If permitted under applicable law, Motion Systems and its subsidiaries disclaim all liability for any damages caused by one or more of the following:

• The product has been modified, opened, or altered.
• Failure to comply with assembly instructions.
• Inappropriate or abusive use, negligence, an accident (an impact - for example).
• Normal wear.

9 Warranty

Motion Systems warrants to the consumer that this product shall be free from defects in materials and workmanship, for a warranty period which corresponds to the time limit to bring an action for concerning this product. For commercial customers there is a one (1) year limited warranty, starting on the original date of purchase. For non-commercial customers there are two (2) years warranty, starting on the original date of purchase. Within the warranty period, the product will be repaired or replaced free of charge, excluding shipping charges. This warranty shall not apply:

• If the product has been modified, opened, altered, or has suffered damage as a result of inappropriate or abusive use, negligence, an accident, normal wear, or any other cause unrelated to a material or manufacturing defect (including, but not limited to, combining the QS-H13 with any unsuitable element, including in particular power supplies, chargers, or any other elements not supplied or approved by Motion Systems for this product).
• In the event of failure to comply with the instructions provided by technical support.
• To software (said software being subject to a specific warranty).
• To accessories (cables, cases, for example).
• If the product was sold at public auction or if the product has suffered damage as a result of force majeure: flood, fire, earthquake, storm.

This warranty is non-transferable. No new warranty period commences if the product is repaired or replaced. Your statutory rights towards the seller are not affected or restricted by this warranty. Motion Systems, and their partners are not liable for any indirect, incidental, or punitive damages from use of this product. In case of malfunction during the warranty period immediately contact technical support.

10 Copyright

Qubic System is a trademark of Motion Systems. All rights reserved. All the contents in this user manual are the intellectual property of Motion Systems. No part of this manual, including the products and software described in it, shall be modified or translated into any language without the prior written permission of Motion Systems. Specifications and information in this manual are subject to change at any time without obligation to notify any person of such revision or changes. Illustrations are not binding.

11 Manufacturer information